Gardenunez blog

TrustYou: A self-reflection and farewell letter. April 30th was my last working day at TrustYou . It has been an amazing 6 year journey and I feel grateful for all the opportunities and growth. Working as engineer, manager and director building Reputation Management solutions for the Hospitality sector has been incredibly challenging and rewarding. I still remember when I joined with the purpose to co-create and stream-align the process to enable scale and grow, and we did it (at least in some parts and up to a certain degree). Everything boiled down to continuously contributing to the mission of “Making the Guest Happy” by building and evolving incredible reputation management products like: Meta-Review , TrustYou Analytics and CXP Platform . Products used by world-wide key companies in the hospitality industry like: Accor, B&B group, Google, Microsoft and Hotpepper, just to mention some. I feel honoured for having had the opportunity of leading and/or actively participating in:...

I have two kids and nowadays they cannot stop running, jumping, and spreading energy all around. A few years ago the running and jumping skills weren't part of their toolbox, they crawled and step by step they learned to walk. Do you have kids? Do you have nephews or kids in your neighborhood? Have you stopped for a second and think thought carefully about how what the process of learning to walk is? Let’s imagine for a second your baby is crawling. Don’t be scared if you are not a parent, just bear with me and imagine you are sitting on your couch in the living room, your baby stops crawling just in front of you. She looks at you, sits down and from there tries to stand up and poooom, she is pushed back by her own body and gets to sit down again. She tries without success multiple times but never gives up until fatigue overcomes her. The next day she doesn’t feel defeated at all, she is fully energized to try again to stand up on her feet. After 5 minutes you see yourself holding ...